Shipping policy
WHERE WE SHIP
Australia wide. We print and dispatch from the New South Wales mid-north coast. We do not currently ship outside Australia.
PRODUCTION TIME
48 hours, in business days, excluding weekends and NSW public holidays. The clock starts once your order is placed and your proof is approved. Anything reaching that point after 2:00pm Sydney time is counted from the next business day.
Your order does not enter production until you approve your proof, so approving promptly is the single fastest thing you can do. Production time is separate from delivery time.
POSTAGE COST
Calculated at checkout by Australia Post, based on the weight and size of your order and where it is going. You see the exact cost before you pay.
FREE EXPRESS SHIPPING OVER $150
Orders over $150 ship express at no charge, anywhere in Australia.
DELIVERY TIME
Australia Post provides an estimate at checkout for your address and the service you choose. Broadly, express is quickest to metropolitan areas and takes longer to regional and remote destinations; standard is slower again.
These are Australia Post's estimates, not our guarantees. Once a parcel is with the carrier its progress is outside our control.
TRACKING
Every order is tracked. Your tracking number is emailed when the order is dispatched. If it has not arrived, check your junk folder before contacting us.
DELIVERY ADDRESSES
Please check your address carefully at checkout — we send to the address you give us. If a parcel is returned to us as undeliverable because the address was wrong or incomplete, we will resend it once the return and redelivery postage is paid.
Where Australia Post records a parcel as delivered and it is later taken from an unattended location, we are not able to replace it. If you would prefer a signature on delivery or delivery to a Parcel Locker, choose that at checkout.
LOST OR DELAYED PARCELS
If tracking has not updated for 5 business days, email admin@stickerdirect.com.au with your order number and we will raise an enquiry with Australia Post. Where a parcel is confirmed lost we reprint or refund.
